At Vila Woods, we take immense pride in crafting premium furniture that stands the test of time — in quality, comfort, and aesthetics.
Warranty Policy
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All Vila Woods products are backed by a standard limited warranty covering manufacturing defects in materials and workmanship.
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This warranty applies only under normal residential usage and does not cover damages caused by misuse, accidents, or unauthorized modifications.
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Warranty terms and duration may vary slightly depending on product type, but our team ensures every item is built with care and checked before delivery.
Note: Natural variations in wood, fabric texture, or finish are not considered defects — they reflect the authenticity of handcrafted design.
Refund & Return Policy
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If your product arrives damaged or with a clear manufacturing defect, please notify us within 48 hours of delivery.
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Once validated by our support team, we’ll offer a replacement, repair, or refund, depending on the situation and product type.
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Custom-made or made-to-order items are typically non-refundable, unless there’s an error on our part.
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Refunds, once approved, are processed within 7–10 business days to your original payment method.
We’re committed to ensuring every Vila Woods purchase is a satisfying experience. For support or to initiate a return, email us at support@vilawoods.com with your order ID and issue details.