Welcome to Vila Woods. By accessing or using our website, services, or purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully.
1. General
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These terms govern all use of the Vila Woods website and any transactions between the customer and our brand.
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We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website implies your acceptance of those changes.
2. Products & Pricing
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All products are handcrafted and may vary slightly in texture, finish, or color.
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Pricing is subject to change based on market trends, availability, or promotional activity. Prices listed at the time of order are final.
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Custom furniture may include variable pricing depending on materials and specifications.
3. Orders & Payments
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Orders are confirmed only after successful payment via our secure gateway (credit/debit cards, UPI, net banking, etc.).
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Vila Woods reserves the right to cancel or refuse any order at its discretion, including due to stock unavailability or technical errors.
4. Shipping & Delivery
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We offer nationwide delivery with estimated timelines based on product type and location.
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While we strive for timely delivery, delays caused by third-party logistics or unforeseen events will be communicated proactively.
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Any visible damage during delivery must be reported immediately for prompt resolution.
5. Warranty
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Most products come with a limited-time warranty (as specified on individual product pages) covering manufacturing defects.
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The warranty does not apply to damage caused by misuse, modification, or natural wear and tear.
6. Returns & Refunds
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Returns are accepted only for manufacturing defects or significant transit damage, and must be reported within 48 hours of delivery.
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Approved returns will be refunded or replaced as per the policy listed on our Refund Policy page.
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Custom or made-to-order items are not eligible for returns or refunds unless damaged during delivery.
7. Use of Website
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You agree not to misuse, alter, or disrupt the website, or interfere with its normal functionality.
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Any personal data shared on the website will be governed by our [Privacy Policy].
8. Intellectual Property
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All designs, logos, images, and content on the site are the intellectual property of Vila Woods and cannot be reused or reproduced without written consent.
9. Limitation of Liability
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Vila Woods is not responsible for indirect, incidental, or consequential damages arising out of product use or website access.
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Our maximum liability shall not exceed the total amount paid by the customer for the purchase in question.
10. Governing Law
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These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts located in India.